# Ask for a CubbyPad purchase refund

CubbyPad purchases have a 14-day money-back guarantee. Use the refund-policy and contact pages for the request.

Last updated 26 October 2026

## Follow these steps

1. Read the current CubbyPad refund policy.

1. Check the purchase date and order reference in your receipt.

1. Contact support within 14 days from the purchase email.

1. Include the order number and enough context to identify the purchase.

## What to expect

Support can review the actual purchase under the published refund policy. Sending a support request is separate from deleting the app or deactivating its license.

There is no in-app trial. The website demos and the stated refund terms are the purchase context, so check them before assuming a different trial or renewal model.

## If the result is different

If you cannot find the receipt, use the key-recovery guidance and the email address used at checkout. Keep card details and the full key out of the message. Refer to the published policy for the applicable process instead of relying on a social-media comment.

For the broader walkthrough, read [find your license key again](https://cubbypad.com/guides/recover-license/).

## Related answers.

[### Activate CubbyPad on this Mac

Paste the key from your order page or Dodo Payments receipt into Settings › License and choose Activate while online.

Read answer ↗](https://cubbypad.com/help/activate-license/)[### Choose Solo or Duo for your Macs

Solo supports one active Mac; Duo supports two. Both include every CubbyPad feature and all 1.x updates.

Read answer ↗](https://cubbypad.com/help/solo-duo/)[### Deactivate a Mac before moving your license

Choose Deactivate in Settings › License on the old Mac to free an activation for another compatible Mac.

Read answer ↗](https://cubbypad.com/help/deactivate-license/)

Source: https://cubbypad.com/help/refund-request/