# Write a CubbyPad support request that is easy to reproduce

Include the version, the action you tried, the expected result and what actually happened. Share only the details relevant to the problem.

By [Rudra Satani](https://cubbypad.com/about/), maker of CubbyPad · 26 October 2026

## Start with the installed versions

Read CubbyPad’s version in Settings › General and the macOS version in About This Mac. Say whether the issue happens during installation, activation or ordinary use. Those are different stages with different checks.

## Give a short sequence with an observable result

Describe the action clearly: for example, which shortcut opened Spotlight, which app search returned no result, or which layout appeared after a Focus started. State what you expected and what you observed instead.

If the behavior involves a monitor, custom app folder or external disk, include that relevant condition. You do not need to send an unrelated full machine inventory to explain one missing app.

## Use a screenshot or recording thoughtfully

A short clip can show gesture timing or page movement that is hard to explain in text. Check the visible content before sending it and omit private project information. For purchase questions, use the purchase email and order reference rather than posting a full license key or card data.

## Keep a useful recovery point

1. Save a layout backup before a proposed broad reset.

1. Keep the exact error message.

1. Mention which basic checks you already tried.

1. Contact support through the site’s Contact page and keep the reproduction focused.

Published by CubbyPad’s maker. See [about CubbyPad](https://cubbypad.com/about/) for the author and product details. For corrections, [get in touch](https://cubbypad.com/contact/).

## Put it into practice.

[Guide

### When CubbyPad does not open as expected

Check the installation, license and opening controls before changing your layout or reinstalling the app.

Read guide ↗](https://cubbypad.com/guides/troubleshooting/)[Guide

### Keep CubbyPad up to date

Check for a release now, manage automatic checks, and read what changed before updating.

Read guide ↗](https://cubbypad.com/guides/updates/)[Guide

### Find your license key again

Your key is in the receipt email from Dodo Payments. If you cannot find it, support can help without another purchase.

Read guide ↗](https://cubbypad.com/guides/recover-license/)

## More on privacy and maintenance.

[### What stays on your Mac when CubbyPad suggests apps?

CubbyPad’s usage-based suggestions stay on your Mac, and Apple Intelligence task suggestions use the on-device model. Licensing, updates, sync and speech have separate data paths.

Read article ↗](https://cubbypad.com/blog/local-ai-app-search-privacy-mac/)[### Mac storage vs memory: which app cleanup do you need?

Uninstalling an app can free disk space. Quitting a running app can free memory. CubbyPad exposes both kinds of information, but they answer different questions.

Read article ↗](https://cubbypad.com/blog/mac-storage-vs-memory-unused-apps/)[### Hide, uninstall or remove leftovers: three different Mac actions

Hiding changes your grid. Uninstalling removes an application. Reviewing leftovers concerns separate support files. Decide which result you want before using Cleanup.

Read article ↗](https://cubbypad.com/blog/hide-trash-app-leftovers-mac/)

## Make room for your apps.

Every feature. One-time purchase. Made for macOS 26.

[Find your plan](https://cubbypad.com/pricing/)

Source: https://cubbypad.com/blog/prepare-cubbypad-support-request/